Table of Contents
COTHM Dubai Hospitality Management Final Exam MCQS
1: Buddy’s Beer has been running a very successful promotional campaign in Arizona. Should they attempt to recreate this exact campaign in New Mexico? Why or why not?
Answer: Only after some research, because alcohol regulations governing promotion and pricing differ state to state.
2: What was the US Supreme Court’s ruling in California v. Cabezon Band of Mission Indians?
Answer: Any state the allowed gambling must extend that right to reservations in that state.
3: Which of the following is an example of a cyclical menu?
Answer: Cafeteria food
4: A catering company sets up equipment that heats finished hot food to a temperature of 150 degrees Fahrenheit. Is this a good idea? Why or why not?
Answer: Yes, because it keeps the hot food out of the food danger zone, in which microbes can reproduce.
5: How are modern-day casinos more like resorts?
Answer:
Casinos use psychology to create welcoming and calming environments on gambling floors.
During low gambling hours, casinos may offer entertainment and shows.
In addition to gambling, casino hotels offer spas, restaurants, and shopping.
All of the answer choices are correct
6: What is Las Vegas known for in addition to gambling?
Answer: Entertainment
7: John is required to attend meetings where the participants argue and are unprofessional. Which aspect of contributing to effective meetings is NOT being addressed?
Answer: Build on participants’ ideas
8: What is an example of an exposition?
Answer: Tradeshow
9: It is important for people in meetings to consider various viewpoints. The key steps are to listen, acknowledge, explore and summarize each individual’s contributions.
In which phase of an effective meeting does this occur?
Answer: Conducting
10: Kelly is in charge of the restaurant’s finances and accounting, and ensures that the restaurant’s financial status is healthy. What is her role called?
Answer: Bookkeeper
11: The____and____oversee area-specific staff and operations, including the front-of-house and kitchen
Answer: Assistant managers, kitchen manager
12: When people book their trips online, they can see ______ left by other guests, which is affecting the future of the hospitality industry.
Answer: Reviews
13: Food is considered the ______ for most restaurant.
Answer: Second most significant operating expense
14: ___________is a measure and term used to identify how happy a guest was with their experience.
Answer: Guest satisfaction
15: How does Airbnb’s strategy differ from that of the traditional hotel industry?
Answer: They offer travelers an experience rather than just a functional lodging space.
16: The tourism industry includes all of these components EXCEPT:
Answer: Addresses
17: How do technical customer service professionals help customers?
Answer: The professionals repair and fix issues with products either in the customer’s house or that have been sent in for repair.
18: Who are non-consumers?
Answer: Potential customers who don’t currently buy your products or services
19: Which of the following is NOT one of three important factors to understand when managing a project in the hospitality industry?
Answer: The revenue of the company
20: refers to the process of monitoring and evaluating the use of technology and then taking active steps to improve technology as necessary.
Answer: Managing technology
21: How are towels and linens commonly disposed of in hotels?
Answer: By donating them
22: What does span of control determine?
Answer: How many individuals one manager can efficiently manage.
23: Identify the correct sequence for the preparation of business plans within an organization.
Answer: Strategic, Tactical, Operational
24: How are strategic, tactical, and operational plans related to each other?
Answer: Operational plans are necessary to fulfill tactical plans, which lead to achievement of strategic plans.
25: Major Mike shares personal stories of his first time in battle and his rate of successful missions with his nervous troops. By taking this action, he demonstrated what result of good leadership?
Answer: He inspired his followers.
26: What is the biggest difference between a manager and a leader?
Answer: Unlike managers, leaders do not have to hold a formal title or management position.
27: All of the following are four functions of management EXCEPT:
Answer: Delegating
28: Which of the following is TRUE about recreation and leisure activities?
Answer: Sports are one of the many categories that may be included.
29: Which of the following individuals is engaged in event travel?
Answer: Bradley flies to Los Angeles for a concert.
30: Which of the following is NOT a responsibility of the owner?
Answer: visiting the property twice a week
31: What is the benefit of participating in a leisure activity?
Answer: It allows people to make new friends
32: Which of the following best describes a franchise?
Answer: licensing arrangement between a company and another party licensing the use of the company name, products and processes
33: A hotel’s goal is that most guests will never interact with security. Why?
Answer: Because hotels want to ensure that there are no security issues.
34: __________prepare accounting reports and summary sheets that detail the revenue generated from different sources throughout the day.
Answer: Night auditors
35: If the revenue of a company is $100,000, its gross profit $70,000, and its expenses $20,000, what is the company’s net profit/loss?
Answer: $50,000
36: Which of the following individuals is a night auditor?
Answer: Jan ensures the accuracy of hotel accounting records at the end of each business day.
37: Which of the following is the best example of psychological noise?
Answer: Camille is having a hard a hard time focusing in class because she is thinking about her sick dog.
38: A restaurant has wine suggestions that go with the food items on the menu. This is called ______.
Answer: Pairing
39: What is effective listening?
Answer: The act of being 100% engaged when someone is speaking.
40: Which of the following is the best example of an information focused meeting?
Answer: Budget analysis
41: What impact did the Civil War have on the gambling industry in the United States?
Answer: The Mississippi River, a battleground during the war, could no longer support the riverboat gambling industry
42: If Mark is considering having an experimental surgery on his foot to alleviate the pain he has while walking, which of the following is NOT part of the relevant information that he should collect in order to make an informed decision?
Answer: Does his best friend think he should go ahead with the surgery?
43: Which statement concerning the baby boomer generation is most accurate?
Answer: Baby boomers spend the most on the hospitality industry
44: The restaurant McResto has appointed Mary as the Manager. Which of her decisions will help in reducing operating costs?
Answer: By laying off the celebrity chef
45: Sarah and Jim went out to an expensive restaurant for their anniversary. Unfortunately, the dinners were overcooked and not worth eating. What does the restaurant need to do first to recover from this incident?
Answer: Respond quickly to the situation.
46: Why is a manager NOT always a leader of employees?
Answer: Employees could follow a colleague who is an expert or role model rather than the manager.
47: Forming is the ________ stage of team development.
Answer: First
48: Jennifer works for the concierge desk of a boutique hotel. What are her main duties?
Answer: She helps guests plan their visits and recommends local attractions and restaurants to them.
49: A manager who utilizes the contingency approach to management___________.
Answer: believes there isn’t a single approach to management
50: Janice is very busy during the work week, but she takes a few hours on Saturday to tend to her garden, read a book, or paint a picture, which helps reduce her overall stress level and increases her feelings of self-value.
These activities are an example of____________.
Answer: Leisure activities
